Frequently Asked Questions
Pants
How does the pre-order work?
The Siren Pants is made in limited quantities and each pair is handmade individually after your order is placed. Please allow 2–3 weeks for production before your order ships. You'll receive a tracking number by email as soon as your order has been dispatched.
How do I choose the correct length?
The Siren is available in two inseam lengths:
- Regular: 82.5 cm (32.5")
- Short: 77 cm (30.3")
Select your preferred length before adding the pants to your cart.
How do I choose my size?
Choose your usual size and refer to our size guide for detailed measurements.
Will the pants be restocked?
The first release is limited to 10 pairs. Once sold out, The Siren will be unavailable until more materials are restocked. We cannot guarantee a restock date.
Products
What size am I?
Each product page includes fit and sizing information to help you choose the best size.
Tank Tops:
Designed with a slim fit that still feels comfortable and relaxed, even in smaller sizes.
For a more fitted look, consider sizing down.
Baby Tees & Classic Tees:
These are designed to fit true to size.
For extra accuracy, we recommend comparing measurements with a similar item you already own.
If you’re unsure about sizing, feel free to contact us through our Contact Page and we’ll be happy to help.
Shipping
Do you ship internationally?
Yes — we ship worldwide to most countries.
Shipping availability and rates are calculated automatically at checkout based on your location.
How long does shipping take?
All items are made to order with care.
Processing time typically takes 2–7 business days before shipment.
Estimated shipping times:
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European Union: 3–7 business days
-
United States: 5–10 business days
-
United Kingdom: 4–8 business days
-
Canada: 5–12 business days
- International locations: 7–20 business days
Shipping times may vary depending on carrier delays or customs processing.
where do you ship from?
All items are made to order and fulfilled in our studios.
Orders may ship from:
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Europe (Latvia)
-
United States
Will I be charged customs or duties?
EU orders: No customs fees.
International orders: Customs duties or import taxes may apply depending on local regulations. These charges are the responsibility of the customer.
My order has shipped but I am having an issue with delivery. What do I do?
If your tracking has not updated or your package seems delayed, please contact us through our Contact Page and we’ll help resolve the issue as quickly as possible.
Return/Exchange Policy
Can I return or exchange my order?
Because each item is made to order, we generally can’t accept returns for sizing or change-of-mind purchases.
Please review sizing information carefully before placing your order.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery through our Contact Page and we'll make it right.
What if I ordered the wrong size?
If your order has not entered production yet, contact us immediately and we’ll do our best to help update the size.
Customer Support/ Reassurance
Is my personal information safe when I order?
Yes. All payments and personal information are processed securely through encrypted systems.
Do you have social media?
Yes! Follow us on Instagram and TikTok for new drops, styling content, behind-the-scenes posts, and updates.
I didn't receive my order confirmation email
Please check your spam or junk folder first. If you still haven’t received it, contact us and we’ll help.
Other Questions
I have another question!
please reach out to us via our Contact Us page or email us directly at support@cauwias.com, and we’ll be happy to assist.